CARAVAN PARK RULES AND POLICIES

BOOKINGS

  1. The minimum deposit payable at the time of booking is equal to one night’s fee, except for peak season bookings, which require three night’s fees.
  2. Confirmation of your reservation means you are agreeing to abide by our park rules and policies.
  3. Reservations are not permitted by persons under 18 years of age.
  4. Stays of six hours or more within a 24-hour period are considered an ‘overnight stay’; therefore, are counted towards the number of days a site is occupied.

CANCELLATION POLICY

  1. Fees are non-refundable on or after arrival.
  2. The cancellation of any booking with notification of less than 14 days prior to arrival will result in the forfeiture of the deposit.

FEES AND CHARGES

  1. Payment for the total period of stay must be made prior to or on arrival.
  2. Payment must be made by cash or credit card.
  3. The Schedule of Fees and Charges is a guide only. Management reserves the right to vary fees and charges at any time.

MINIMUM STAYS

  1. Minimum of three (3) night’s stay during Easter long weekend.
  2. Minimum of three (3) night’s stay during Australia Day and Labour Day long weekends and Christmas School Holidays (except between 26 December and 7 January).
  3. Minimum of five (5) night’s stay between 26 December and 7 January.

ARRIVALS AND DEPARTURES

  1. Check-in is after 11:00am on the day of arrival.
  2. Check-out is before 11:00am on the day of departure.
  3. Office hours are 9am to 5.30pm. An after-hours number is displayed on the office door.
  4. Arrivals and departures outside these times require pre-approval.
  5. All new arrivals and visitors must register at the office before entry into the park.
  6. All sites must only be occupied by registered persons.
  7. Before 6:00pm, no more than four (4) day visitors are permitted on site free of charge or day use (i.e. extra person) charges apply.
  8. All day visitors must vacate park by 9:00pm, unless they have made an overnight booking with park reception or paid the applicable day use charge with the approval of Park Management.
  9. A person must not occupy a site for a total of more than 180 days in a 12-month period.
  10. A person occupying a site for greater than 3 months must sign a Long Term Casual Occupation Agreement.

CHILDREN

  1. Children must be always supervised by a parent or guardian.
  2. An adult must accompany all children under the age of 12 in the amenities block.
  3. Bathing of infants or young children in the laundry tubs is not permitted.

PETS

  1. Subject to pre-approval by park management, pets are permitted within Hallidays Point Caravan Park if the owner agrees to comply with our Pet Policy. Some dogs may be refused. Cats are not permitted due to Council regulations.
  2. Dogs must not be allowed to wander unrestrained within the property. All dogs must be on a leash when inside the caravan park.
  3. If park management consider a dog is excessively barking, the owner may be requested to move sites or leave the park.
  4. Subject to pre-approval by park management, guests are permitted to use small portable pet fencing to restrain dogs within their sites.
  5. No dogs are allowed at the horse stables, exceptions to this are dogs which arrive with the horse to be stabled.
  6. Pet owners are responsible for controlling their animal’s noise and behaviour.
  7. Pet blankets and accessories must not be washed or dried in the laundry as it is a breach of health and safety regulations. Refer Pet Policy.
  8. All other pets are permitted at the discretion of management on reservation.
  9. No pet may be left unattended at any time. Please take your pets out with you if you leave the park.
  10. Pet owners must clean up their pet’s excrement immediately.
  11. Pet owners are responsible for any and all personal injuries and/or property damage or losses in relation to any actions caused by or because of their pet.

NOISE AND BEHAVIOUR

  1. All guests and visitors must comply with legislation and regulations applicable to caravan parks and public places, and park rules.
  2. All guests and visitors must promptly comply with notices received from and directions given by any statutory or public authority, park manager or other authorised representative of the park owner relating to site use.
  3. Park management reserves the right to remove any person from the park.
  4. Guests and their visitors must not:
  5. interfere with or permit interference with the reasonable peace, comfort, or privacy of others
  6. interfere with or permit interference with the proper use and enjoyment of the park
  7. cause or permit a nuisance
  8. cause or permit the site to be used for any illegal purpose.
  9. All common areas of the park, including the pool area must be vacated before 10:00pm.
  10. Guests must not cause or permit unreasonable noise between 10:30pm and 12:00am.
  11. Guests must not cause or permit noise between 12:00am and 7:30am.
  12. Children must return to their site at dusk and be supervised by their parents.
  13. Park management will evict any person verbally or physically abusing others. We do not tolerate Dickheads (refer clause 39).

PARK PROPERTY

  1. No person must intentionally or negligently cause or permit damage to a site, the park’s amenities, facilities, buildings, equipment and/or furniture.
  2. All amenities, facilities, furniture and equipment is to be used appropriately.
  3. Theft of toilet paper or blocking drains with toilet paper is prohibited. Theft of the park’s property (including equipment and supplies) will be reported to the Police.
  4. Disposal wipes must not be flushed in the toilet. They will clog the sewerage.
  5. You can enter the amenities block when it’s being cleaned; however, you must take care as floors are likely to be wet.

VEHICLES

  1. Except for the park’s vehicles, all motor vehicles entering the park must be registered, have compulsory third party insurance and be driven by a licensed driver.
  2. Guests and their visitors must park all vehicles within areas designated by park management.
  3. In the interest of safety, the speed limit throughout the park is WALKING PACE at all times – vehicles (including bicycles, scooters, skateboards and rollerblades and alike) must not exceed 10kph on the park’s roads.
  4. As a family friendly park where bicycles, scooters, skateboards, and rollerblades and alike are permitted, it is mandatory that safety equipment (e.g. a helmet) is worn at all times.
  5. Bicycles, scooters, skateboards, and rollerblades must not be ridden after dusk.

GENERAL

  1. The park and its management accept no responsibility for damage to caravans, motorhomes, all other vehicles, annexes, and/or personal property retained on the park or whilst being moved.
  2. Guests and their visitors must always secure their belongings. The park owner and its management accept no responsibility for any loss, theft or damage that may occur to personal property whilst staying at the park or visiting.
  3. The park owner and its management accept no responsibility for personal injury, damage to or loss of property whilst undertaking activities in the park.
  4. Caravans, motorhomes, annexes, tents and alike must be positioned within the site boundaries as designated by park management and must be at least 2.5 meters from any other moveable dwelling.
  5. The digging of trenches around caravans, motorhomes, tents and alike is not permitted without the approval of park management. All pegs for tents or annexes must not enter further than 400mm into the ground and must be removed from the ground at departure.
  6. In a Total Fire Ban. the lighting of open fires is prohibited.
  7. The use of a portable gas or electric barbeque is permitted for the preparation of food only. The barbeque must be clear of all flammable material (e.g. vegetation) or any structure (e.g. tent) to a distance of at least 3 metres, on a firm level base sheltered from wind gusts, supervised at all times when in use, within close proximity to an appropriate extinguisher or continuous supply of water, and extinguished when not in use.
  8. Smoking is not permitted inside any of the park’s buildings or structures, inside or within 4 meters of a seated dining area, and inside or within 10 meters of children’s play equipment, as the park is a smoke free zone in accordance with the Smoke Free Environment Act 2000.
  9. Guests and their visitors must ensure the site is safe and without risks to health in accordance with the Work Health and Safety Act 2011, and to a standard acceptable to park management. Please remember this is a 100-acre property and as such has creeks and animals which could be deemed unsafe – supervision of children is always required.
  10. Guests must maintain their site in a clean and tidy condition, free from all garbage and waste, or additional cleaning fees (minimum of $50) will apply.
  11. Guests must ensure that all garbage and recycling is securely wrapped and placed in the appropriate waste receptacle.
  12. The disposal of any items not considered general household waste and recycling for regular bin collection is strictly prohibited.
  13. Guests will be charged additional cleaning fees (minimum of $50) if park management are required to clean or tidy a site, and/or remove rubbish left by the guest or their visitors.
  14. Hand basins in amenities blocks must not be used for washing cooking utensils.
  15. Guests must not erect or display any advertising within the park without the approval of park management.

SITES

  1. A person must not occupy a site for a total of more than 180 days in a 12-month period.
  2. Guests must turn off water supply when the site is not in use.
  3. The LPG gas bottle expiry date exists for safety reasons. Gas bottles must be checked in accordance with legal requirements at least every 10 years and date stamped. Expired gas bottles must not be used in the park and will not be refilled.
  4. Unless permitted by the park management, guests must not store any materials or equipment beneath the caravan, motorhome, or annex floors.
  5. Unless permitted by the park management, guests must not store any materials or equipment (including bikes, scooters etc.) outside caravan or annex whilst the site is unoccupied, except for outdoor furniture and a barbeque, which must be safely secured in anticipation of unforeseen weather events.
  6. Unless permitted by the park management, any temporary shelters (e.g. shade cloth sails) must be removed when the site is not in use.
  7. Unless permitted by the park management, no tropical roofs are permitted.
  8. Unless permitted by the park management, no fences are permitted to be erected along site boundaries. No fences are permitted to be erected along or across any fire corridor.
  9. Guests agrees to maintain the site in accordance with the following requirements:
  10. External areas are clean and tidy, free from clutter and debris
  11. Caravans, moveable dwellings, annexe, and skirting must be maintained (including paintwork) as determined by park management
  12. Caravan skirting must be fixed safely and neatly
  13. Clothes lines must be retractable or foldable, and must be retracted or folded when not in use
  14. Grass within site boundaries must be cut to the reasonable satisfaction of the park management
  15. Guests must not prune trees, prune shrubs, or construct a garden on their site without the approval of park management.

HORSE STABLES

  1. Any guests wanting to use a horse stable must notify park management at the time of booking.
  2. Guests are responsible for cleaning their designated stable(s). All stables are to be kept clean and clear using a broom only. Guests must not wash a stable out with water.
  3. Stables may have sawdust or rubber mats placed down for comfort.
  4. Stables must be clean on departure.
  5. Horses are permitted in the park but must be always controlled by the rider.
  6. Yards are to be always used appropriately and safely.
  7. Any person under 18 years of age must be always supervised by a parent or guardian.

SWIMMING POOL

  1. No glass at any time allowed in the pool area.
  2. No children under 16 allowed unsupervised in the pool area.
  3. Be respectful of other guests when using the pool.
  4. Unwelcomed photography is prohibited.